Privacy policy

Privacy Policy

Last Updated: 14 August 2026

Welcome to Arogya Amritam.

Arogya Amritam (“we”, “us”, “our”, or “the Store”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit arogyaamritam.com, purchase our products, create an account, contact customer support, or otherwise interact with our website and services.

By using our website or providing your personal information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy and applicable laws of India.

1. Our Business Information

Business Name: Arogya Amritam
Legal Owner: Kalu Kudal Gau Rakshak
Website: arogyaamritam.com
Email: kb9992461880@gmail.com
Customer Care: +91 86868 77700
Business Address: Village Kudal, Bhiwani, Haryana – 127201, India

2. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our store.

This information may include:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Products you view or purchase

  • Customer account information

  • Order-related instructions

  • Customer service communications

  • Reviews or feedback you voluntarily provide

We may also automatically collect certain technical information when you use our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location based on IP address

  • Pages visited

  • Time spent on the website

  • Referring website

  • Shopping cart activity

  • Website interaction data

  • Cookies and similar identifiers

3. Payment Information

Payments made through our website may be processed by third-party payment gateways, banks, UPI providers, or other payment service providers.

Depending on the payment method you select, these providers may collect information such as:

  • Card details

  • UPI information

  • Bank information

  • Payment authentication information

  • Transaction details

Arogya Amritam generally receives transaction-related information such as payment status, transaction ID, amount, and payment method.

We do not intentionally collect or store your complete debit or credit card number, CVV, UPI PIN, banking password, or OTP.

You should never share your:

  • OTP

  • UPI PIN

  • ATM PIN

  • CVV

  • Banking password

with anyone claiming to represent Arogya Amritam.

4. How We Use Your Information

We may use your personal information to:

  • Process your orders

  • Confirm your purchases

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations

  • Provide shipping and delivery updates

  • Process returns, refunds, replacements, or cancellations

  • Respond to customer support requests

  • Maintain customer accounts

  • Provide information about your orders

  • Detect and prevent fraud

  • Protect our website and business

  • Improve our products and services

  • Improve the website experience

  • Maintain transaction and accounting records

  • Meet tax and legal requirements

  • Resolve disputes

  • Enforce our store policies

  • Comply with applicable laws or lawful government requests

We aim to collect and use only the information reasonably necessary to operate our store and provide services to our customers.

5. Marketing Communications

At present, Arogya Amritam does not use Meta Pixel, Google Analytics, or WhatsApp marketing for advertising or tracking purposes.

If we introduce promotional email, SMS, WhatsApp, analytics, advertising pixels, or similar marketing technologies in the future, this Privacy Policy may be updated accordingly.

Where required, we will seek appropriate consent before sending marketing communications.

Transactional communications such as:

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Delivery notifications

  • Customer support messages

may still be sent when necessary to complete your purchase or provide customer service.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device that help websites operate correctly.

Cookies may be used to:

  • Keep the website functioning

  • Remember products in your shopping cart

  • Maintain login sessions

  • Remember store preferences

  • Improve website security

  • Prevent fraud

  • Understand basic website functionality

  • Support checkout and payment processes

Because our store operates on Shopify, Shopify may also place certain cookies that are necessary for the functioning, security, checkout, and operation of the online store.

You may control or delete cookies through your browser settings.

Disabling certain cookies may cause some parts of the website, shopping cart, account, or checkout process to function incorrectly.

7. Shopify

Our online store is hosted using Shopify.

Shopify provides the e-commerce infrastructure used to operate our website, shopping cart, customer accounts, checkout process, and other store functionality.

As part of providing these services, certain personal information may be processed by Shopify and its service providers.

Shopify may process information according to its own privacy policies, security practices, and legal obligations.

We recommend reviewing Shopify's applicable privacy information if you would like to understand how Shopify processes data in connection with merchant stores.

8. Third-Party Service Providers

We may share limited personal information with third-party providers where necessary to operate our business and fulfil your order.

These may include:

  • Shopify

  • Payment gateways

  • Banks and financial institutions

  • UPI/payment service providers

  • Shipping companies

  • Courier companies

  • Logistics providers

  • Website hosting or technical service providers

  • Accounting or invoicing providers

  • Customer-support service providers

  • Security and fraud-prevention providers

These providers may receive only the information reasonably necessary to provide their services.

For example, a courier company may require your:

  • Name

  • Delivery address

  • Mobile number

  • Order-related information

to deliver your purchase.

Third-party providers may process your information according to their own privacy policies and legal obligations.

9. Sharing and Disclosure of Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal information where reasonably necessary:

  • To fulfil your order

  • To process your payment

  • To arrange delivery

  • To provide customer support

  • To operate and secure our website

  • To prevent fraud

  • To comply with applicable law

  • To respond to court orders or lawful government requests

  • To protect the rights, safety, or property of Arogya Amritam, our customers, or others

  • To establish, exercise, or defend legal claims

  • As part of a business restructuring, merger, acquisition, or transfer, subject to applicable law

10. Data Security

We take reasonable administrative, organisational, technical, and operational measures designed to protect your personal information against:

  • Unauthorised access

  • Misuse

  • Loss

  • Alteration

  • Unauthorised disclosure

  • Destruction

  • Fraudulent use

Our store also relies on Shopify and other service providers that maintain their own security measures.

However, no online platform, website, payment system, or electronic data transmission method can be guaranteed to be completely secure.

You are responsible for keeping your login details and authentication information confidential.

If you believe your information or account has been compromised, please contact us immediately at:

kb9992461880@gmail.com

or

+91 86868 77700

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Certain order or transaction records may be retained for purposes such as:

  • Accounting

  • Tax compliance

  • GST requirements

  • Payment reconciliation

  • Fraud prevention

  • Returns

  • Refunds

  • Customer disputes

  • Legal compliance

  • Establishing or defending legal claims

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to legal and technical requirements.

12. Your Privacy Rights

Subject to applicable Indian law, you may contact us regarding personal information associated with you.

You may request that we:

  • Provide information regarding personal data we hold about you

  • Correct inaccurate information

  • Update incomplete or outdated information

  • Delete eligible personal information

  • Address a privacy complaint

  • Withdraw consent where processing is based on consent

Certain information may not be deleted immediately where we are required to retain it for:

  • Legal requirements

  • Tax records

  • Accounting obligations

  • Fraud prevention

  • Pending transactions

  • Customer disputes

  • Legal claims

To submit a privacy request, contact:

Email: kb9992461880@gmail.com
Phone: +91 86868 77700

We may request reasonable information to verify your identity before processing certain privacy requests.

We will never ask for your OTP, CVV, UPI PIN, banking password, or ATM PIN to process a privacy request.

13. Ayurvedic and Wellness Information

Our website sells Ayurvedic wellness and personal-care products.

If you contact us regarding a wellness product, you may voluntarily provide information regarding your concerns, preferences, or intended use.

Please avoid sending unnecessary medical records, prescriptions, medical reports, identification documents, or other highly sensitive personal information through ordinary customer support channels.

Information provided on our website is intended for general product and wellness information and should not be treated as a replacement for professional medical advice, diagnosis, or treatment.

Customers with medical conditions, customers taking medication, pregnant or nursing customers, or customers who are uncertain about the suitability of a product should consult an appropriately qualified healthcare professional before use.

14. Children's Privacy

Our store is intended primarily for adults who are legally capable of purchasing products online.

We do not knowingly seek to collect unnecessary personal information from children.

Where a minor accesses or purchases from our website, appropriate involvement or consent of a parent or legal guardian should be obtained where required by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us at:

kb9992461880@gmail.com

We will review the request and take appropriate action where required.

15. International Data Processing

Shopify and certain other service providers may operate infrastructure, servers, or processing facilities outside India.

As a result, certain personal information may be processed or stored outside India where permitted by applicable law.

Where applicable, we rely on our service providers and appropriate arrangements to protect personal information processed through these services.

16. Third-Party Links

Our website may contain links to external websites or third-party services.

Once you leave our website, the privacy policies and terms of those third parties may apply.

Arogya Amritam is not responsible for the privacy practices, security, content, or operation of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made due to:

  • Changes in our business

  • Changes to our website

  • New payment providers

  • New Shopify applications

  • New marketing tools

  • Changes in applicable laws

  • Changes in data-processing practices

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through the website where appropriate.

We recommend reviewing this Privacy Policy periodically.

18. Privacy Complaints and Grievances

If you have a question, concern, complaint, or request regarding your personal information, please contact us.

We will make reasonable efforts to address legitimate privacy concerns in accordance with applicable law.

Privacy / Grievance Contact

Name: Kalu Kudal Gau Rakshak
Business: Arogya Amritam
Email: kb9992461880@gmail.com
Phone: +91 86868 77700
Address: Village Kudal, Bhiwani, Haryana – 127201, India

When contacting us about a privacy concern, you may use the subject line:

Privacy Request – Arogya Amritam

19. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Arogya Amritam
Owned by Kalu Kudal Gau Rakshak

Website: arogyaamritam.com
Email: kb9992461880@gmail.com
Customer Care: +91 86868 77700
Address: Village Kudal, Bhiwani, Haryana – 127201, India

We value the trust you place in Arogya Amritam and are committed to handling your personal information responsibly and transparently.